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EAB and HUMANE Survey: Digital Transformation Perceptions and Priorities

Thank you for participating in this EAB and HUMANE survey. Its purpose is to gather benchmarking information from HUMANE’s member institutions as a reference point for the EAB-HUMANE webinar on 30 September, From crisis to strategy: digital transformation or digital delusion?.

The 9 questions below focus on how perceptions and priorities related to digital transformation—the application of technology and data to address core operational challenges and strategies—have evolved in the wake of responding to the coronavirus.

The survey will take no more than 5-10 minutes to complete. All answers will be kept completely confidential, and we will only share aggregate results and analysis from the survey during our webinar. If you have not already registered, click here. Please contact Anushka Mehta with any questions.

SURVEY RESPONSES SHOULD BE SUBMITTED BY 18 SEPTEMBER.

1. Please provide your contact information *This question is required.

Name
Role
Institution
Email

2. On a scale of 1 (low) to 10 (high), how would you rate your institution’s appetite to pursue digital transformation BEFORE and AFTER the coronavirus outbreak?

Space Cell	1	2	3	4	5	6	7	8	9	10
BEFORE the coronavirus outbreak	BEFORE the coronavirus outbreak: 1	BEFORE the coronavirus outbreak: 2	BEFORE the coronavirus outbreak: 3	BEFORE the coronavirus outbreak: 4	BEFORE the coronavirus outbreak: 5	BEFORE the coronavirus outbreak: 6	BEFORE the coronavirus outbreak: 7	BEFORE the coronavirus outbreak: 8	BEFORE the coronavirus outbreak: 9	BEFORE the coronavirus outbreak: 10
AFTER the coronavirus outbreak	AFTER the coronavirus outbreak: 1	AFTER the coronavirus outbreak: 2	AFTER the coronavirus outbreak: 3	AFTER the coronavirus outbreak: 4	AFTER the coronavirus outbreak: 5	AFTER the coronavirus outbreak: 6	AFTER the coronavirus outbreak: 7	AFTER the coronavirus outbreak: 8	AFTER the coronavirus outbreak: 9	AFTER the coronavirus outbreak: 10

3. Please indicate what you perceive as the greatest barriers to digital transformation at your institution, both BEFORE and AFTER the coronavirus outbreak. (Select three in each column.)

Space Cell	Before the coronavirus outbreak	After the coronavirus outbreak
Lack of senior management sponsorship and leadership	Lack of senior management sponsorship and leadership: Before the coronavirus outbreak	Lack of senior management sponsorship and leadership: After the coronavirus outbreak
Resistance to change/innovation by academic staff	Resistance to change/innovation by academic staff: Before the coronavirus outbreak	Resistance to change/innovation by academic staff: After the coronavirus outbreak
Resistance to change/innovation by administrative/professional services staff	Resistance to change/innovation by administrative/professional services staff: Before the coronavirus outbreak	Resistance to change/innovation by administrative/professional services staff: After the coronavirus outbreak
Lack of funding to invest in new projects	Lack of funding to invest in new projects: Before the coronavirus outbreak	Lack of funding to invest in new projects: After the coronavirus outbreak
Insufficient IT governance	Insufficient IT governance: Before the coronavirus outbreak	Insufficient IT governance: After the coronavirus outbreak
Insufficient data governance	Insufficient data governance: Before the coronavirus outbreak	Insufficient data governance: After the coronavirus outbreak
Lack of necessary skills amongst IT staff	Lack of necessary skills amongst IT staff: Before the coronavirus outbreak	Lack of necessary skills amongst IT staff: After the coronavirus outbreak
Lack of clear ‘customer’ needs	Lack of clear ‘customer’ needs: Before the coronavirus outbreak	Lack of clear ‘customer’ needs: After the coronavirus outbreak
Uncertainty about the ‘right’ investments to prioritise	Uncertainty about the ‘right’ investments to prioritise: Before the coronavirus outbreak	Uncertainty about the ‘right’ investments to prioritise: After the coronavirus outbreak
Siloed point solutions undermine a portfolio approach	Siloed point solutions undermine a portfolio approach: Before the coronavirus outbreak	Siloed point solutions undermine a portfolio approach: After the coronavirus outbreak
Enter another option	Other: Before the coronavirus outbreak	Other: After the coronavirus outbreak

4. On a scale from 1 (little progress) to 5 (sector leader), how much progress has your institution made to date in the following areas of digital transformation opportunity?

Space Cell	1	2	3	4	5	Not sure
Recruitment and enrolment	Recruitment and enrolment: 1	Recruitment and enrolment: 2	Recruitment and enrolment: 3	Recruitment and enrolment: 4	Recruitment and enrolment: 5	Recruitment and enrolment: Not sure
Learning and teaching	Learning and teaching: 1	Learning and teaching: 2	Learning and teaching: 3	Learning and teaching: 4	Learning and teaching: 5	Learning and teaching: Not sure
Student services	Student services: 1	Student services: 2	Student services: 3	Student services: 4	Student services: 5	Student services: Not sure
Professional and administrative services	Professional and administrative services: 1	Professional and administrative services: 2	Professional and administrative services: 3	Professional and administrative services: 4	Professional and administrative services: 5	Professional and administrative services: Not sure
Estates and space management	Estates and space management: 1	Estates and space management: 2	Estates and space management: 3	Estates and space management: 4	Estates and space management: 5	Estates and space management: Not sure
Advancement and fundraising	Advancement and fundraising: 1	Advancement and fundraising: 2	Advancement and fundraising: 3	Advancement and fundraising: 4	Advancement and fundraising: 5	Advancement and fundraising: Not sure
Academic research support	Academic research support: 1	Academic research support: 2	Academic research support: 3	Academic research support: 4	Academic research support: 5	Academic research support: Not sure

5. Please describe your institution’s greatest digital transformation success BEFORE the coronavirus outbreak. What ‘problem’ did you solve, who was involved, and how much time and money did it require?

6. In responding to the pandemic, what new investments has your institution made in digital tools and technologies to support virtual instruction, research, and operations? Please add all that are relevant. (This information will not be shared publicly or attributed to your institution.)

1. Tool/technology/vendor

2. Purpose

3. Upfront costs

4. Anticipated yearly costs

7. What is at the top of your list of digital transformation ambitions for the next 1-2 years?

8. Does your institution have a digital strategy?

Please copy a link to your publicly available digital strategy here, or email a copy to amehta@eab.com. (Documents you share will remain confidential and will not be shared publicly or attributed to your institution.)

9. What other higher education provider’s digital transformation successes are you interesting in learning about?